Terms of Service

Acceptance of Terms

By engaging Monolith UX LLC ("Monolith UX," "we," "our," or "us") for any service, you ("Client") agree to be bound by these Terms of Service. These terms apply to all engagements, whether initiated by signed proposal, statement of work, verbal agreement, or payment.

If you do not agree to these terms, you may not engage our services. We reserve the right to update these terms at any time; continued engagement constitutes acceptance of any revised terms.

Services

Monolith UX provides strategy, design, development, and marketing services as defined in individual project scopes of work (SOW). Each engagement is governed by its own SOW, which details deliverables, timelines, and fees specific to that project.

Services may include but are not limited to:

• Digital strategy and brand positioning
• UX/UI design for web and mobile
• Website and web application development
• eCommerce development and optimization
• Search engine optimization and digital marketing
• Email marketing strategy and automation

Any services not explicitly listed in the signed SOW are considered out of scope and subject to separate pricing.

Fees and Payment

All fees are as stated in the project scope of work or proposal agreed upon prior to the commencement of work. The following payment terms apply to all engagements:

• A 50% deposit is required before any work begins
• Remaining balances are invoiced per the milestone or timeline defined in the SOW
• Payment terms are net-30 from the invoice date unless otherwise agreed in writing
• Overdue balances accrue a late fee of 1.5% per month (18% per annum) on the outstanding amount
• Monolith UX reserves the right to pause or suspend work on accounts with overdue balances exceeding 15 days

All prices are in US dollars unless explicitly stated otherwise. Client is responsible for any applicable taxes.

Intellectual Property

Upon receipt of full payment, the Client receives ownership of the final deliverables as defined in the SOW. Until payment is received in full, all work product remains the property of Monolith UX.

Monolith UX retains all rights to:

• Underlying tools, frameworks, and methodologies used in creating deliverables
• Pre-existing code libraries, design systems, and workflows owned by Monolith UX
• Generic components not developed specifically and exclusively for the Client

Unless a separate Non-Disclosure Agreement (NDA) has been executed, Monolith UX reserves the right to display completed work in its portfolio, case studies, and marketing materials. If confidentiality is required, an NDA must be signed prior to project commencement.

Client Responsibilities

The Client agrees to fulfill the following responsibilities to ensure the engagement proceeds on schedule:

• Provide timely feedback and approvals within the timeframes outlined in the SOW
• Supply all necessary materials, assets, copy, and access required for the project
• Designate a primary point of contact with authority to make decisions on behalf of the Client
• Communicate scope changes in writing as soon as possible

Delays caused by the Client — including late feedback, missing materials, or delayed approvals — may affect project timelines and may result in rescheduling or additional fees. Monolith UX is not responsible for missed deadlines resulting from Client-side delays.

Confidentiality

Both parties agree to hold in confidence any proprietary or sensitive information shared during the course of the engagement. This includes, but is not limited to, business strategies, financial information, customer data, technical specifications, and unreleased product information.

Confidentiality obligations do not apply to information that: (a) is or becomes publicly available through no fault of the receiving party; (b) was already known to the receiving party prior to disclosure; or (c) is required to be disclosed by law or court order.

Limitation of Liability

Monolith UX provides services on an "as-is" basis and makes no warranties, express or implied, beyond those explicitly stated in the project SOW.

Monolith UX shall not be liable for any indirect, incidental, consequential, or punitive damages arising out of or related to the services provided, even if advised of the possibility of such damages. In no event shall Monolith UX's total liability to the Client exceed the total fees paid by the Client for the specific engagement giving rise to the claim.

Termination

Either party may terminate an engagement with 14 days written notice. In the event of termination:

• The Client owes payment for all work completed up to the termination date
• Monolith UX will deliver all completed work product upon receipt of final payment
• The deposit is non-refundable if termination occurs after work has commenced
• Any partially completed deliverables are provided as-is with no warranty

Monolith UX reserves the right to terminate immediately for cause, including non-payment, violation of these terms, or conduct that creates a hostile working environment.

Governing Law

These Terms of Service and any disputes arising out of or related to Monolith UX engagements shall be governed by and construed in accordance with the laws of the State of Michigan, without regard to its conflict of law provisions.

Any disputes that cannot be resolved informally shall be submitted to binding arbitration in Washtenaw County, Michigan, in accordance with the rules of the American Arbitration Association.

Contact

For questions regarding these terms or any aspect of your engagement with Monolith UX, please contact us:

• Email: hello@monolith-ux.com
• Phone: (734) 395-0530
• Location: Ann Arbor, Michigan